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Why can't caller hear me from my Motorola Moto X Play?

When i call someone off my moto xplay,  they cant hear me but i can hear them. The only way for them to hear me is to have my cell on speakerphone...which is annoying. I do not have a screen protector and ive done a full reboot plus restore to factoey. Help!!!!!!!




Hi Brittani. Are you using a case? It may be blocking the mic. Also check the mic if there's anything stuck on it. Otherwise, I suggest having your phone checked for any hardware damage.



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