What to do when half of screen on HTC Bolt went black?

Today while at work my phone was fine all night but I went to turn it on towards the end of the night, half the screen was black. I can't see that part of it, it's literally cut in half right down the middle to the edge of the right side going portrait-ways. I can still touch that side and select apps or type letters in that are on that side but can't see it at all. It's all black. I just got this damn phone on nov. 28th of last year (2016) so this is ridiculous that it's already fucking up. I've factory reset it TWICE and both times it stayed half lit even through the factory resetting screens and the restarting process!! After the first time it did temporarily become whole for a moment after I made a call but went back to being half lit quickly after. It doesn't flicker and i haven't seen it go from fully lit to half while on, it only happens after I push the power button to activate sleep meaning that's the transition. It isn't when its active only when it goes from awake to sleep. Although I could be wrong and it could have went half lit while I was holding it and looked away for a moment. Either way, this is a problem and I don't know what to do. I don't know what the warranty is on this phone, I am paying it off in installments for credit building purposes and have only gotten one bill so far since its so new. I didn't get the $13 insurance because I didn't expect the phone to fuck up literally a month after owning it. What is the sprint/htc policy with device malfunctions not caused by the buyer? And this phone is water resistant and Dust proof supposed to be quite durable and shockproof and I haven't dropped it more than a couple times and not from very far off the ground, and it hasn't been submerged in water. It has an ip53 rating. What do I do????



I had the same problem, exact, bought on the same day as well. I hope once replaced, the problem won't recur on the new one. As for what to do about replacement, you can still add the sprint $13 or whatever warranty now, wait about a day and visit your local sprint repair and service center. Not all sprint stores are repair centers. They'll look at your phone, as any genius would do they'll say they can't fix it  have a replacement sent to your home. That's the quickest method. HTC does have a 1 year manufacturer warranty that you can claim on their website but that'll take longer since you first send your phone to them, and then they'll send 1 back to you. I know, both options suck, major. But that's what we are staring at. At some point someone smart at XDA will figure it out but since phones are kinda important, I can't do that. Hope that helps a little bit, good luck.  I won't buy another HTC phone again.


we have the same issue. sprint replaced the phone with a new one afew weeks ago and this morning the new one glitched too!!! this phone is pissing me off. 


Mine just did the same thing! I tapped the screen really hard with my index finger, and then the full screen reappeared... but it keeps doing it intermittently and its really annoying... 


Mine happened after I had the phone for 18 days so I was outside Sprint's 14 day replacement period, sent it to HTC am still waiting on them to fix it. First and last time I've ever gotten an HTC...  


**UPDATE** contacted Sprint tech support in Oklahoma City, I let them know what my issue was and that I'm on my second Bolt... long story short without any hassle they're mailing me out a new one. Now that's service!!


Absolute garbage of a phone and on top of it all, the 600$ I paid for, shows ads non stop. These are not even Android phones. HTC should go under for this bullshit. I want to run the OS that bought to use my phone. Not a phone full of bloatware and bugs that render the phone useless.


Not convinced that the bolt is quite ready for prime time.   If I keep my phone in my pocket, the screen goes black.  Then after a few minutes, it goes half screen along the long axis.   Eventually, after sitting on a table for an hour, the whole screen will come back.  


It is also worth noting that I received an update the other day, and just above the square button, the phone screen was so hot that the screen went to a black spot -- then a few minutes later, it was back to normal.    


The bolt does not appear to be quite ready for prime time...   


Just happened to me this morning. Was working fine when I woke up, went to work, boom, turn screen on, black screen on right side. Got this phone after Thanksgiving, never dropped, never exposed to water, taken excellent care of. This is the first issue I've had with an HTC product, not happy.



Had the same problem. Got first phone end of November. Sprint replace twice and now says go to HTC. 


I'm on my 2nd one in less than a month. The first one lasted less than a week and the 2nd one lasted for just over 2 weeks. Went to Sprint last night and they said it is a known issue, but can't let me replace it with a different phone, so basically I'm going to have to replace my phone every 2 weeks untill someone in corporate says we can get different phones.


Same problem here. If Sprint doesn't do the right thing soon, they will lose this customer. I couldn't get them to give me a replacement. So my old phone (m8) is what I have till my phone comes back from htc. Sucks to be paying for something you don't have and can't use.


Same here, first one lasted 1 week and the second lasted 33 days which is past the 14 day in store replacement period at Sprint. Attempting to get a hold of HTC to see whats next.


Same here. Shame on you Sprint. Selling a faulty product and taking no responsibility to right your wrong. The same exact thing happened to me this phone the Bolt is a lemon. Shame on Sprint. Make it right or you lost this customer. 


*Update* after spending several hours on the phone with sprint someone in customer retention say they would see me a different phone. Long story short my "replacement " phone came I  the mail yesterday and it was another bolt. Spent 3 hours on the phone with them again and they are trying to solve the issue, the person that 8 talked to Saturday never put in the order for a different phone e, so they are having to go back and listen to the recordings to make sure I'm not lying to them.


If you put pressure on the top right hand side of the phone screen left of the volume buttons the screen comes back on. The connector inside may have come loose for the right side of the screen.


I am on my fifth one, now and it just started getting to hot to touch and screen flicker just like the rest, this is hands down the worst phone. I've ever owned. Had each phone for less then three weeks.


This phone blows. Unfortunately this was my first smart phone. It worked fine for the first two months then out of the blue the display just stopped working. The phone was on but I couldn't see any thing. Calls would come through but I couldn't answer them. It almost costed me my job! They need to get this fixed ASAP.


My phone did that as well. Didn't do anything to it and while I was typing, it stopped working. I dropped it on a table and it started working again. My advice: drop your phone on a table!


**Update**Sent Phone to HTC. They kept it for 2.5 weeks and are sending it back "Repaired" no cost. Fingers crossed. Tech Support # (866) 449-8358


I am baffled that there has been no recall on this phone.  Half the screen sporadically blacks out on the right side, but it is still responsive to touch.  There has to be a better solution by now than waiting weeks or months for a new phone.  It shouldn't even be an insurance problem!  All of the issues I hear/read about are not from neglect or damage.  Sprint needs to get in front of this asap.  Otherwise I sense a serious withdrawal of customers who feel spurned


Same thing happened to me yesterday half of my screen went black, took to sprint store was told I had to call HTC, they said I have to send back to them 7-10 days no phone they don't give loaners, my wife has same phone just waiting for hers to mess up too, will NEVER have another HTC  and just joined sprint they are horrible to deal with also!!


 I had the same issue with the HTC Bolt today, and this is only 1 week old. Also, this is my second Bolt phone from Sprint, the first one was super glitchy. So today I went to Sprint again, and they gave me a new HTC 10 instead. Hopefully, this one will be better. HTC bolt sucks!!


Having the same kind of issues with out two HTC Bolts, we have been a loyal Sprint customer for nearly 20 years...  Our phones are LEASED devices from Sprint and after visiting a Sprint store in person and having them spend over an hour 'looking' at them to see if there was 'water damage' (they found no user damage) they said that they could give us a replacement for $75 each and/or we could contact HTC and have them fix or replace the phones...  When I explained that they were leased phones owned by Sprint and inquired why it was my responsibly to contact HTC and/or pay $75 each to replace a Sprint owned defective that I lease, phones that they now admit failed because of no fault of my own, they just repeated that I needed to contact HTC or pay $75 for another phone...  They also would not provide 'rental' phones meaning we would be out two phones for several to many weeks, that is unacceptable as we need our phones for business as well as family...  So we went home and contacted Sprint customer support online and they repeated over and over again that we needed to contact HTC and have HTC fix the issue...   We repeatably told them that we were not going to deal with HTC over this and expected Sprint to make this right for 'us' their customer...  Sprint's response was to repeat  that we needed to contact HTC, they repeated this not once, not twice but 5 times before we finally just hung up on them as it was clear the only remedy they were offering was for us the contact HTC...  It became clear that Sprint has zero intent to support their customers over this HTC phone and instead wants to pass everything off to HTC while leaving their customer high and dry with no phone...  So come tomorrow morning I will be taking my 20 years of dedicated 4 lines of service to the local T-Mobile store who after a call tonight to clarify what they can offer in regards to a buyout of our existing plan, have offered me a superior level of customer service already and I'm not even a customer...  My advice to HTC Bolt owners, is to bolt from Sprint and find a new carrier and be sure to let it be known why..


Let me follow up with we switched carriers and picked up two LG V20 phones, the Bolt isn't even in the same ballpark, the LG V20 is light years ahead in all respects.  And after only 5 minutes on the LG V20 I realized how horrid and slow the Bolt was even on it's best days. Didn't want to leave Sprint over this but now have no regrets the Bolt was a huge mistake and Sprints lack of addressing the failure of the Bolt is unacceptable!



Not the answer you were looking for?

Browse for more answers inside the: HTC forum, HTC Bolt forum