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What to do when after updating Samsung Galaxy S5 Neo, a security password was set?

Between October 3 and 5 Samsung did an update and put a Password on my cell as security.. and now I can't access it at all because I have no idea what the password is.  Samsung won't take responsibility and won't break the code or give me access.  Everyone I have talked to said that I will have to do a factory reset..meaning I will loose all my photos, contacts and my calendar.  I don't want to do this unless I have no other alternative.

Anyone have this same problem?  If so, what did you do?

Anyone know how to hack a phone with an unwanted Password?




Hi Lori. Try visiting Google's Android Device Manager (link) and Samsung's Find my mobile page (link). Please let us know which one works for you. Hope that helps.



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