I have owned this phone for a little over 7 months, and it has performed wonderfully up until last night, when my phone's battery died and refused to charge. I have attempted numerous common fixes (cleaning lint from charger ports, trying different wall outlets and charging it off of a computer/portable charger), however the problem persists. When I attempt to boot up the device, the screen shows me the typical low battery notification before going dark again, and when I plug in the phone, it vibrates to tell me it is charging, however after 8+ hours of continuous "charging," its condition has not changed. As a side note, when plugged in, holding down the power button yields no response whatsoever. Some answers, or where to find them, would be greatly appreciated.
I had this same issue I had to buy another cord as the phone was (dead to the world). Had to buy another cord and It took about 20 minutes for the phone to even recognize the charge. I don't understand how a phone can be more dead than what the battery actually holds. I know for sure that I will not be buying this phone again. Hope this helps.
I was having the same issue some months ago and I tried with another charger and it did not work, so I went and got it fixed, but now, less than two months later I'm having the same issue. My charger had become extremely slow and I used it while it was charging, the thing is my phone turned off and now it won't react. As I had changed the port or however it is called (the place where you plug it in) one month ago I doubted it was that so I said, well I'll buy a new charger. The thing is I did, I checked it was USB-C and everything, but my phone still won't charge. Should I take it to get fixed again? I really don't want to have to spend the money when I just did a month ago.
I literally had the same exact problem as the OP.
just went to Fry's Electronics and got a new type c charge. and now its charging.
Yeah, I was to ask you if you have tried using a different charger. Be careful with using other than OEM USB-type C. I read some caused trouble on their phones.
I solved my own question. The factory-issue charging cable that came with my BLU Vivo 5 had given out. I tested out a third-party USB-C cable and within 30 seconds my phone was able to be booted up again. If anyone is experiencing a similar problem, I highly recommend going to your local electronics store and asking to try out one of the USB-C charging cables before buying it to see if that is the source of the issue.