7.1/10
Informr score
The HTC U12+ currently has an Informr score of 7.1 out of 10. This score is based on our evaluation of 39 sources including reviews from users and the web's most trusted critics.

The "1-Minute" Review

Verdict

While the unique features all come down to personal preference, the general specs, design, and performance of the phone make it a solid value -- particularly if you’re looking for a great mobile camera.

What's good

  • Fast performance
  • Generous storage
  • microSD support
  • Great cameras
  • BoomSound speakers

What's bad

  • Haptic buttons
  • No 3.5-mm headphone jack
  • A weak screen in bright sunlight
  • Slippery rear coating

HTC has a hit-or-miss record with their last few releases. Once an innovator in the smartphone market, they’ve created some phones that people felt were more gimmick than value. With their latest release, they’re focusing on a single model and going all in on a few of their previous phone features. Has HTC found a balance that’ll give you a reason to consider them with the HTC U12 Plus?

On the design front, the phone keeps with the 2018 glass and metal design trend -- though it’s a little chunkier than most of the competition. However, reviewers found this lent the phone reassuring heft in the hand and didn’t hinder holding the phone for long periods or stashing it in their pockets.

The phone is available in three different transparent back colors that reviewers loved. However, the glass treatment is both a fingerprint magnet -- a potential issue with the rear-mounted fingerprint scanner -- and prone to slipping off of tables. So you’ll want to use the clear rubber case included with the phone.

The phone has an IP68 rating for dust and water resistance up to 1.5 meters (5 feet) for up to 30 minutes. However, as part of this, HTC used haptic buttons for power and volume controls. This received mixed responses. Instead of pressing a button down, they’re pressure sensitive. Many found this hard to adjust to while others found the buttons were overly sensitive and registering touches when they weren’t made.

The star feature of the phone -- at least according to HTC -- is the Edge Sense 2 buttons. By squeezing or double tapping specific parts of the outer edge of the phone you can launch apps, enable the camera, and perform a wide range of customizable tasks. 

Reviewers found that while the feature generally worked, it wasn’t very intuitive. Ultimately, whether the feature is useful is a matter of preference.

Around front, things look more familiar. There’s a 6-inch 1440p S-LCD panel with HDR 10 support flanked by stereo BoomSound speakers. There’s no notch, so you’ll have a small chin on top and bottom. However, reviewers found the screen to size ratio acceptable and loved the audio quality of the dual speakers.

Colors were accurate, but the brightness struggled to keep up in direct sunlight. Otherwise, unless you’re expecting the inky blacks of an AMOLED panel, the screen has plenty of detail for everything from web browsing to movies.

Powering the phone, you’ll find the same octa-core 2.8Ghz Snapdragon 845 processor with 6GB of RAM that powers a wide range of 2018’s flagships. There’s little to worry about in terms of performance. From the latest games to heavy multitasking, the phone handles things with ease.

Offering 64 or 128GB of internal storage, there’s plenty of room for your favorite apps and media. But if you need more, microSD card support makes it cheap and easy to add up to 2TB of additional storage space.

The phone ships with Android 8.0 Oreo and HTC has promised updates to Android 9.0. HTC’s Sense skin was a non-point with most reviewers. If you like personalizing, it adds theme support for the phone. Otherwise, it doesn’t bring much to the table in terms of extra features -- but it also doesn’t come with a ton of bloat.

Cameras are one area where reviewers agreed. The dual-lens rear camera with a 12MP wide-angle lens and 16MP telephoto lens impressed. From low-light performance to quick snapshots, the images captured included plenty of detail, nice color, and a good balance. There's also a handy 2x optical zoom for better framing without sacrificing image quality. 

Around front, the dual-lens 8MP front-facing lenses received equal praise. The portrait mode offered great detail while the portrait mode offered silky bokeh effects with decent accuracy.

Unfortunately, the battery is less impressive. The 3500mAh battery with USB-Type C charging is just enough to get through the day. So you must recharge nightly. Fortunately, there’s Quick Charge 4.0 support to keep things topped up as needed. But there’s only a Quick Charge 3.0 adapter included. So you’ll need to part with a little more money for the fastest charge speeds.

There’s also no headphone jack. However, HTC includes both a Type-C adapter and a pair of decent active noise-canceling earbuds with the phone. 

Overall, reviewers found the phone solid but questioned the value of the added features. CNet said, “There is a certain set of power users who will gravitate to what the U12 Plus has to offer, but this is by no means a mainstream phone.” Then there’s the hit-or-miss nature of the haptic buttons and Edge Sense 2.0. Ausdroid focused on this, saying, “If they can fix the touch issues then there is no doubt in my mind I could easily recommend this phone to anyone.”


Operating system
Android
Processor
2.8 GHz
Screen Size
6"
Camera
12+ MP


What the Critics Are Saying...


G Style Magazine

The HTC U12+ makes improvements over its predecessors with a slimmer body with a refreshing see thru design not seen on smartphones. HTC’s display provides accurate colors and supports HDR content which is great. Unfortunately the U12+ relies a good deal on squeeze and pressure sensitive features wh...

- Jason Million, G Style Magazine
Good Gear Guide

The HTC U12+ includes all the cursory upgrades you’d expect and plays its strengths without too much fuss but struggles to live up to its price-tag.

- Fergus Halliday, Good Gear Guide
Pocket-lint

The HTC U12+ is a powerful phone with a good main camera and great display, but the zoom camera lets things down. Edge Sense means some inconvenient compromises and overall it just feels a little more chunky than it needs to be.

- Chris Hall, Pocket-lint
Pickr

Sure, it’s a good phone, and it’s a good phone for 2018, but is it one of the best? We’re just not seeing that, and feel like for the price HTC is asking, it could be better.

- Leigh :) Stark, Pickr
Wired

As much as I like aspects of the U12, I just can’t recommend a modern phone that falls flat on its face when you're trying to crank up the volume on a podcast. Minimalism for the sake of it, no matter if it's in the pursuit of futuristic design, has badly harmed the poor HTC U12 Plus.

- Jeffrey Van Camp, Wired


Prices (Where to Buy)




Common Questions


HTC released the U12+ on June 30, 2018.


We've got you covered! Download a free PDF copy of the HTC U12+ user manual here.


HTC backs up the U12+ with a 1 Year parts & labour warranty.


If your U12+ has problems and is still within its warranty period, you could contact HTC support or the retailer you purchased the phone from. You'll find HTC's contact information here. If your phone is off warranty and needs repair for a physical problem such as a broken screen or bad battery, you should visit an authorized service centre or a local phone repair shop. You can also connect with others in The Informr Community Forum to find and share answers to questions.



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Quick view

Screen Size
6"

The HTC U12+'s screen size is 6 inches with 1440 x 2880 pixels resolution.

Processor
2.8 GHz

There is a Qualcomm Snapdragon 845 Octa core 2.8 GHz processor (CPU).

OS

The phone runs on the Android 8.0 Oreo operating system (OS).

Camera
12+ MP

You can take photos or capture video with the phone's onboard 12+ megapixel camera.

There is also a secondary front facing camera with 8+ megapixels resolution.

Storage
64/128 GB

Internal memory is 64/128 GB. An external, MicroSD, MicroSDHC, microSDXC (up to 2000 GB) expansion slot is available for increased storage capacity.

Battery
3500mAh

The phone is powered by a Lithium Polymer (Li-Pol), 3500 mAh battery. HTC's performance ratings are 1428 minutes, 507 minutes Wi-Fi surfing.

HTC U12+ Specs

Overview
Release date June 30, 2018
Regions available USA, Canada, UK
Networks
GSM:
850/900/1800/1900 MHz
UMTS:
850/900/1900/2100 MHz
LTE:
1700/1900/700/2100 /800/850/900/1800/2600/2300/2500 MHz
Data:
GPRS, EDGE, HSUPA, HSPA+, LTE
SIM card Nano-SIM
Dual SIM Yes
Operating System Android 8.0 Oreo

Compare Android Smartphones

Processor Qualcomm Snapdragon 845 Octa core 2.8 GHz
Internal Flash Memory 64/128 GB
RAM 6 GB
ROM No
GPS Type A-GPS
Digital compass Yes
Flightmode Yes
Hearing Aid Compatible No
TTY/TDD No
Noise Cancellation Yes
SAR Head: 0.42 W/kg
Languages English
Manufacturer Warranty 1 Year
Accessories Included USB Power Adapter, Manual, Data Cable
Power & battery
Type Lithium Polymer (Li-Pol)
Battery Capacity 3500 mAh
Removable Battery No
Wireless Charging Yes
Fast Charging Yes
Video Playback Time Up to: 464 minutes
Internet Use (Wi-Fi) Up to: 507 minutes
Internet Use (Celluar) Up to: 553 minutes
Talk Time Up to: 1428 minutes
Standby Time Unknown
Physical Characteristics
Design type Bar
Multi-Use Smart Phone / PDA Yes
Material Aluminium
Colors Ceramic Black, Flame Red, Translucent Blue
Dimensions [H x W x D] 15.66 x 7.39 x 0.97 cm (6.2 x 2.9 x 0.4 in)
Weight 188 grams
Water Resistant / Waterproof Water Resistant
Rugged design No
IP Rating IP 68
Antenna Type Internal
Changeable Faceplates No
Display / Screen
Type Color
Technology S-LCD 6
Colors 16.7 million
Resolution 1440 x 2880 pixels
Pixel density 537 pixels
Size 6 inches
3D No
Secondary Display No
Sensors Ambient Light, Proximity, Motion / Accelerometer, Gyroscope
Graphics Yes
Themes Yes
Backlit Illumination Yes
Zoom / Magnification Yes
Screen Orientation Lock Yes
Multi-Touch Yes
Fingerprint-Resistant Coating No
Additional Display Features Capacitive touch screen, Corning Gorilla Glass 5
Input / Navigation
Sleep / Wake Key Yes
Home Key No
Mute Key No
Input Type Touchscreen
Navigation Type Touchscreen
Predictive Text Entry Yes
Physical keyboard No
Voicemail Key No
Any Key Answer No
Voice Commands Yes
Keypad/Screen Lock Yes
External Volume Control Yes
External Media Playback Controls No
Fingerprint Sensor Yes
Call Management
Wi-Fi Calling Yes
Voice over LTE (VoLTE) Yes
Contact List Capacity Depends on system memory
Multiple Numbers Per Contact Email address, Other fields
Contact Groups Yes
Auto Answer Yes
Voice Activated Dialing Yes
Photo Caller ID Yes
Web / Email / Messaging
Web Browser Yes
Email Client Yes
Email Protocols POP3, IMAP, Microsoft Exchange
Additional Email Features Gmail
Messaging SMS, MMS, IM
Push-to-talk (PTT) No
Connectivity
USB USB Type-C
USB OTG Support Yes
Infrared No
Bluetooth 5.0
Bluetooth Profiles A2DP, AVRCP, OPP/FTP, HID, HFP, HSP, PAN
Bluetooth Audio Codecs SBC, aptX HD, LDAC
WiFi 802.11 a/b/g/n
WiFi Encryption WEP/WPA/WPA2
Mobile Hotspot Yes
WiMAX No
Memory Expansion Slot Yes
Expansion Slot Info MicroSD, MicroSDHC, microSDXC (up to 2000 GB)
PC Synchronization Yes
TV Out Yes
DLNA Support Yes
NFC Yes
UMA Support No
Data Tethering Compatibility Yes
Java Applications No
Brew Applications No
ECML / Digital Wallet Yes
PictBridge No
Camera
Main Camera
Aperture
ƒ/ 1.75
Resolution
12+ megapixels
Dual lens
Yes
Zoom
2x optical, 10x digital
Flash
Yes (Dual LED)
Additional Rear Camera Info
Auto focus, Brightness control, Effects, Face detection, Geotagging, Image stabilization, ISO, Panorama, Self-timer, White balance, Dual camera feature (16 MP 2nd camera, f/2.6), Slow motion recording (1080p at 240fps), HDR, Hyperlapse
Video Recording Formats
MPEG-4
Video Recording Parameters
Ultra HD (3840 x 2160 pixels), 60 fps
Front Camera
Resolution
8+ megapixels
Zoom
Yes
Additional Front Camera Info
Panorama, Self-timer, HDR
Video Recording Parameters
Full HD (1920 x 1080 pixels)
Audio / Video
Audio Playback Yes
Audio Formats AAC, AAC+, AMR, eAAC+, MIDI, MP3, MP4, M4A, WMA, WAV
Radio No
Video Playback Yes
Video Playback Formats 3GP / 3GPP, AVI, FLV, H.264 / AVC, MPEG-4, WMV
Mobile TV No
Streaming Video Yes
External Speakers Yes
Headset Jack No
Custom Ringtones Yes
Vibration Alert Yes
Downloadable Ringtones Yes
Ringtone Composer No
Ringer ID Yes
Haptic Feedback Vibration Yes
Speakerphone Yes
Apps
To-Do / Task List No
Calendar Yes
World Clock Yes
Alarm Yes
Stop Watch Yes
Timer Yes
Calculator Yes
Currency Converter No
Weather Yes
Stocks No
Maps Yes
NotePad No
Voice Memos / Recorder Yes
Games Downloadable
Apps Downloadable
Included Software / Apps
More
Additional comments Other Names (AKA): HTC U12 Plus

Related Links Quick Start Guide (PDF)
Manual (PDF)
HTC U12+ Reviews
Where to buy HTC U12+
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Critic Reviews


G Style Magazine

Just too much squeeze

from G Style Magazine

The HTC U12+ makes improvements over its predecessors with a slimmer body with a refreshing see thru design not seen on smartphones. HTC’s display provides accurate colors and supports HDR content which is great. Unfortunately the U12+ relies a good deal on squeeze and pressure sensitive features which can be a turn off for some.

Read full review

The HTC U12+ makes improvements over its predecessors with a slimmer body with a refreshing see thru design not seen on smartphones. HTC’s display provides accurate colors and supports HDR content which is great. Unfortunately the U12+ relies a good deal on squeeze and pressure sensitive features which can be a turn off for some.

Read full review

Less

Good Gear Guide

A sharp-looking, pricey, revision of a familiar formula

from Good Gear Guide

The HTC U12+ includes all the cursory upgrades you’d expect and plays its strengths without too much fuss but struggles to live up to its price-tag.

Read full review

The HTC U12+ includes all the cursory upgrades you’d expect and plays its strengths without too much fuss but struggles to live up to its price-tag.

Read full review

Less

Pocket-lint

Flagship misses any must-have flourish

from Pocket-lint

The HTC U12+ is a powerful phone with a good main camera and great display, but the zoom camera lets things down. Edge Sense means some inconvenient compromises and overall it just feels a little more chunky than it needs to be.

Read full review

The HTC U12+ is a powerful phone with a good main camera and great display, but the zoom camera lets things down. Edge Sense means some inconvenient compromises and overall it just feels a little more chunky than it needs to be.

Read full review

Less

Pickr

Great performance, nice screen

from Pickr

Sure, it’s a good phone, and it’s a good phone for 2018, but is it one of the best? We’re just not seeing that, and feel like for the price HTC is asking, it could be better.

Read full review

Sure, it’s a good phone, and it’s a good phone for 2018, but is it one of the best? We’re just not seeing that, and feel like for the price HTC is asking, it could be better.

Read full review

Less

Wired

Another one bites the dust

from Wired

As much as I like aspects of the U12, I just can’t recommend a modern phone that falls flat on its face when you're trying to crank up the volume on a podcast. Minimalism for the sake of it, no matter if it's in the pursuit of futuristic design, has badly harmed the poor HTC U12 Plus.

Read full review

As much as I like aspects of the U12, I just can’t recommend a modern phone that falls flat on its face when you're trying to crank up the volume on a podcast. Minimalism for the sake of it, no matter if it's in the pursuit of futuristic design, has badly harmed the poor HTC U12 Plus.

Read full review

Less

Good Gear Guide

One too many pressing problems

from Good Gear Guide

It’s tantalizingly close in some areas to being one of the year’s best phones, but on the other, its flaws make it seem like it was designed by someone who had never actually used a smartphone before. The decision to use touch-sensitive buttons might have seemed like a good one in theory, but...More

It’s tantalizingly close in some areas to being one of the year’s best phones, but on the other, its flaws make it seem like it was designed by someone who had never actually used a smartphone before. The decision to use touch-sensitive buttons might have seemed like a good one in theory, but how it advanced past the prototype stage is beyond me.

Read full review

Less

PCWorld

One too many pressing problems

from PCWorld

The HTC U12+ has the price and specs of a flagship phones, but its awful buttons and bloated UI are a deal-breaker.

Read full review

The HTC U12+ has the price and specs of a flagship phones, but its awful buttons and bloated UI are a deal-breaker.

Read full review

Less

GSMArena

Has a lot to prove

Without a doubt, the U12+ has an excellent camera and nice-looking hardware design. Last year, we loved the HTC U11 for its great battery life, excellent camera, and attractive dual-glass design. Unfortunately, we can't say we're in love with the U12+ for these same reasons. We can't help but sh...More

Without a doubt, the U12+ has an excellent camera and nice-looking hardware design. Last year, we loved the HTC U11 for its great battery life, excellent camera, and attractive dual-glass design. Unfortunately, we can't say we're in love with the U12+ for these same reasons. We can't help but shake our heads at the curve ball that HTC threw at us. While the digital keys aren't a totally horrible idea, we find that HTC didn't execute it well. Taking a screenshot has now become impossible by the default keys.

Read full review

Less

Android Police

Terrible new power and volume buttons

from Android Police

While it’s not a bad smartphone, the U12+ is one that I truly see no reason to recommend. It’s sad to see a once-dominant and innovative company fall quite so far, but HTC has been left behind, and the U12+ just isn’t competitive in 2018. It does not receive our recommendation.

Read full review

While it’s not a bad smartphone, the U12+ is one that I truly see no reason to recommend. It’s sad to see a once-dominant and innovative company fall quite so far, but HTC has been left behind, and the U12+ just isn’t competitive in 2018. It does not receive our recommendation.

Read full review

Less

Engadget

Fundamentally flawed

from Engadget

There’s no real reason to choose the HTC U12+ over any other 2018 Android flagship. Sure, it has a good camera, a big, beautiful display and is appropriately priced, but there are too many viable alternatives. What’s more, the day-to-day user experience is often ruined by pressure-sensitive p...More

There’s no real reason to choose the HTC U12+ over any other 2018 Android flagship. Sure, it has a good camera, a big, beautiful display and is appropriately priced, but there are too many viable alternatives. What’s more, the day-to-day user experience is often ruined by pressure-sensitive power and volume keys that seem to have minds of their own.

Read full review

Less



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